Contact Us
Questions about an order, a product or the perfect gift? Our team is happy to help.
Email us
contact@msroyalllc.store
We reply within 24 business hoursCompany address
530-B Harkle Road, Ste 100, Santa Fe, NM 87505, USA
MS ROYAL LLCSupport hours
Mon–Fri, 9am–6pm (Mountain Time)
Closed on US public holidaysSend us a message
Questions about an order, a product or a gift idea? We'd love to help.
Quick answers
Email us at contact@msroyalllc.store
How long does shipping take?
Orders are processed within 1–3 business days. Standard delivery within the United States usually takes 3–7 business days after dispatch. You'll receive a tracking link by email as soon as your order ships.
Do you offer free shipping?
Yes! Standard shipping is free on all US orders over $50. Orders under $50 are charged the rate shown at checkout.
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery. Email contact@msroyalllc.store with your order number to start a return. Read our full Returns & Exchanges policy.
Are your toys safe for young children?
Each product lists a recommended age range. Please follow it carefully – some toys contain small parts that are not suitable for children under 3. See our Toy Safety page for tips.
Can I add a gift note?
Absolutely. Add your message in the gift note box on the cart page and we'll include it with your order.